Help & Support
Your bills will be separated across Virgin Media and O2. You'll be able to see your O2 mobile bill in My O2. To see your broadband or TV bill, please check your My Virgin Media account.
Need help from Virgin Media?
If you need help with you Virgin Media broadband, TV or home phone check out the help topics below.
Other ways to get help
If you want to discuss your discuss Virgin Media products like TV or broadband,
you can contact your Virgin Media customer service team. If you want to discuss your O2 mobile products, you can contact your O2 customer service team. You can also visit an O2 store.
Find an O2 store
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FAQs
When you’re with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. That means double the mobile data on every eligible O2 Pay Monthly plan in your name, in your household. A broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area). WiFi guarantee included at no extra cost and up to 3 WiFi pods if needed. And O2 Travel Inclusive Zone, so you can go roam in 75 destinations.
All on top of the lightning-fast speeds, reliability and rewards you’d expect.
To get Volt benefits, you need to be a customer of both O2 mobile and Virgin Media broadband. So, if you're an existing Pay Monthly customer of O2 you'll need to sign up to broadband from Virgin Media. Or, if you're a Virgin Media broadband customer, you'll also need to get a Pay Monthly mobile or sim with O2.
Once you're a customer of both O2 and Virgin Media, you can check your eligibility in My O2, and opt in to the Volt benefits.
I am a Virgin Media customer
Join O2 and get double the mobile data on every eligible O2 Pay Monthly plan in your name, in your household, a broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area), and supercharged connectivity at home and on the move. Just for being with us both.
I'm an O2 customer
Join Virgin Media broadband and get double the mobile data on every eligible O2 Pay Monthly plan in your name, in your household, a broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area), and supercharged connectivity at home and on the move. Just for being with us both.
I'm a customer of both Virgin Media and O2
When you’re with both Virgin Media and O2, you’ll get supercharged speeds, data and WiFi. That means double the mobile data on every eligible O2 Pay Monthly plan in your name, in your household. A broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area). WiFi Pods if you find any WiFi blackspots in your home and get Intelligent WiFi Plus. And O2 Travel Inclusive Zone, so you can go roam in 75 destinations.
You can check your eligibility and opt in from My O2.
Find out more about Volt benefits from Virgin Media and O2.
When you’re with both Virgin Media and O2, you’ll get supercharged speeds, data and WiFi. That means double the mobile data on every eligible O2 Pay Monthly plan in your name, in your household. A broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area). WiFi guarantee included at no extra cost and up to 3 WiFi pods if needed. And O2 Travel Inclusive Zone, so you can go roam in 75 destinations.
You can check your eligibility and opt in from My O2.